FREQUENTLY ASKED QUESTIONS
Questions?
Let’s make things clearer
Find Answers about our care, hormone therapy, thyroid support, weight loss, and what to expect when you get started.
Getting Started
During your initial visits, we determine whether your symptoms, lab work, and medical findings align with hormonal deficiencies or imbalances, providing you with clear, honest answers.
For many women, noticeable changes begin in their mid-to-late 30s, gradually worsening through their 40s. Common early signs include weight gain and increased belly fat, along with heightened anxiety, irritability, sleep disruptions, low energy, brain fog, loss of motivation, and a declining sex drive. These symptoms indicate hormonal deficiency and are strong markers that BHRT may be right for you.
Men also experience a distinct decline starting in their mid-to-late 30s. Symptoms often include persistent fatigue, irritability, loss of motivation, and reduced muscle strength, endurance, and recovery. Many men find they exhaust all their energy at work, leaving nothing left for home life.
Before starting treatment, our patients frequently report feeling:
- "I don’t feel like myself."
- "Life is less enjoyable."
- "Everything takes more effort."
- "I feel old."
After starting treatment, the most common response we hear is: "I feel like me again."
Your journey starts with a complimentary 20-minute phone consultation. We review your health history, discuss your symptoms and concerns, and determine how our services can best support you. Following this call, we order targeted lab work and schedule an in-depth consultation to map out your comprehensive, personalized treatment plan.
No referral needed! If you’ve been told time and again that your symptoms are normal and there’s nothing to be done, we are here to help. We offer treatment options that support your body’s naturally occurring hormones and thyroid function.
Bioidentical Hormone
Replacement Therapy
Hormonal imbalances can impact nearly every aspect of your well-being. Common symptoms include:
- Fatigue and daytime tiredness
- Insomnia (especially waking up at night unable to fall back asleep)
- Difficulty losing weight, unexplained weight gain, and belly fat
- Brain fog, mood swings, irritability, anxiety, and depression
- Cold sensitivity, thinning hair, and dry skin or hair
- Menstrual changes, hot flashes, and night sweats
- Reduced sex drive and loss of muscle mass, strength, or stamina.
In most cases, personalized BHRT greatly improves or completely resolves these complaints.
BHRT uses hormones chemically identical to those naturally produced by the human body. Extensive clinical studies support the safety and significant health benefits of bioidentical hormones, including disease prevention and healthy aging support. Every treatment plan is tailored to your unique individual needs, symptoms, and health goals.
Note: Traditional Hormone Therapy (HRT) uses synthetic, chemically altered hormones that differ from natural human biology, which can lead to higher risks and increased side effects.
You may be an ideal candidate for BHRT if you have experienced any of the following:
- You were told your lab results and symptoms are "normal," but you still feel unwell.
- You feel dismissed or brushed off by standard medical providers.
- You are tired of "band-aid" approaches, such as immediate prescriptions for anti-depressants or anti-anxiety medications.
- Conventional medicine has failed to address the root cause of your symptoms.
We invite you to review your symptoms, health history, and lab results with our specialized providers to evaluate how BHRT can help you thrive.
At Genesys Medical Institute, we offer a comprehensive range of hormone therapies tailored to your specific lab results and symptoms.
Key hormones treated include:
- Thyroid
- Progesterone
- Estrogen
- Testosterone
We also evaluate and treat underlying issues related to adrenal hormones and insulin resistance.
Most patients begin noticing positive changes within 2 to 4 weeks of starting treatment. More significant improvements typically manifest by the third month, with full health optimization achieved within 3 to 5 months.
Treatment duration varies by individual and depends on your specific health needs and personal response to therapy. Your provider works closely with you to manage your progress, adjusting or discontinuing treatment whenever appropriate.
In general, when hormones are properly balanced and optimized, there really are little to no side effects. During the initial phase of balancing your hormones, you may experience minor, temporary side effects as your body adjusts. None of these are serious.
To ensure a seamless transition, we always start with lower doses and gradually adjust them over time. Occasionally, some individuals are ultrasensitive to certain hormones. While this is not dangerous, we prioritize your comfort by providing direct access to your medical provider 7 days a week for quick, personalized adjustments.
Once your treatment plan is established, your provider will thoroughly review your customized prescription with you and discuss any specific symptoms to monitor.
We recommend evaluating your hormone levels whenever symptoms arise, regardless of age. While hormonal imbalances are most prominent during perimenopause and menopause for women, and in the 40s and 50s for men, natural hormone decline often begins much earlier.
We create customized treatment plans suited to your specific stage of life.
Thyroid Support
Standard reference ranges often classify thyroid labs as "normal," even when active symptoms of low thyroid exist. Standard tests frequently miss early or functional imbalances.
At Genesys Medical Institute, we evaluate your symptoms, health history, and lab results together. Our clinical goal is not merely achieving a specific lab number, but treating you until your symptoms of low thyroid are completely eliminated.
We treat hypothyroidism, subclinical hypothyroidism (symptomatic with normal labs), Hashimoto’s, and various lesser-known thyroid conditions. Because your thyroid is fundamental to overall metabolic health, every treatment plan is tailored specifically to your body's needs.
Not necessarily. For patients with subclinical hypothyroidism, we utilize a specialized treatment approach designed to stimulate and restore natural thyroid function using short-term natural thyroid medication. This protocol has helped many patients resolve their symptoms and remain off thyroid medication indefinitely.
For those requiring ongoing support, we specialize in achieving optimal long-term thyroid balance using bioidentical options.
Weight Loss
We offer advanced GLP-1 treatments, including Tirzepatide and Semaglutide, alongside a personalized HCG program option. Your provider will help select the best approach for your body.
If diet and exercise have not yielded results, underlying hormonal imbalances may be blocking your progress. While some patients achieve weight loss through hormone optimization alone, combining hormonal balance, lifestyle modifications, and low-dose GLP-1 medications offers an exceptionally effective solution for sustainable, long-term weight maintenance.
Treatment & Costs
- First year: Appointments are scheduled roughly every 6 weeks during the first few months to fine-tune your progress and response to treatment.
- Maintenance Phase: As your hormone levels optimize, follow-up visits become less frequent and are scheduled every 2-6 months.
- Provider Access: Patients have direct access to their medical provider between scheduled appointments whenever questions arise.
Our clinic operates on an annual membership model and does not bill insurance directly. However, depending on your individual provider and plan, your lab work and hormone prescriptions may be covered.
We recommend verifying coverage directly with your insurance provider. HSA and FSA funds are fully accepted for all of our services.
- Initial Phone Consultation: Complimentary (20 minutes).
- Comprehensive Lab & Plan Review: $125 (45-minute in-depth review of lab results and creation of a personalized plan covering hormones, supplements, and lifestyle changes).
- Annual Program Fee: $2,400 due upon starting treatment, which initiates your customized care plan and sends prescriptions to the compounding pharmacy. Contact our office to discuss available payment options.
- Annual Program Renewal Fee (after first year): $950 due one year later and every year thereafter if you chose to continue with hormone treatment.
- Hormone Prescriptions: Prescriptions are surprisingly affordable, though costs vary based on individual treatment needs. Please reach out to our office for specific estimates.
What makes Genesys Medical Institute different?
- Decades of Expertise: Led by Jeff Pollock, one of Utah's pioneer BHRT providers practicing since 2007.
- Symptom-First Philosophy: We treat how you feel, not just what a piece of paper says. Lab tests offer a temporary snapshot and do not always reflect optimal health. We avoid cookie-cutter treatments in favor of highly personalized care.
- Unparalleled Provider Access: Direct access to your medical providers during days, evenings, and weekends. We offer same-day responses, frequently within one hour.
- Integrated Basic Primary Care: Annual memberships include management and refills for non-complicated health conditions (e.g., high blood pressure, cholesterol, prostate issues, mild depression/anxiety) as well as treatment for common infections (UTIs, sinus, yeast, respiratory, and ear infections).
Let’s Talk
We are here to help, and happy to answer any questions you may have.